Refund & Return Policy
HOW DO I CHANGE OR CANCEL MY ORDER?
You can cancel or exchange the order for a new item within 12 hours from the moment you placed your order. After that time, the order is locked for processing/producing reasons and cannot be canceled or changed.
This policy also applies to all the changes you want to make to your order including changes in size, design or shipping address, etc. Please contact us via mail and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@guzagift.com
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
Received Items:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent the wrong item – size, style, and color.
- Parcels that are lost in transit.
If the item received falls under the above criteria, we will happily replace the item at no additional cost to you. Please contact us within 48 hours of receiving your order.
- Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because of the item that does not fit you. Therefore please read and choose the right size carefully.
- We do not accept returns or refunds if customer changes their mind after receiving their order(s).
- Personalized / Customize Products: Due to the customized nature of some products we produce at GuzaGift, we cannot offer returns. Your artwork is designed with care and is entirely personal to you (and your pet). Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between the advertised images and the actual item you received.
The order arrived with one or more items missing.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.
If an order arrives with a missing item, we will gladly ship out the missing piece.
Shipping
The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package. We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.
If the package has arrived at a location different from the recipient's address, we will happily resend the item at no additional cost to you.
If the package failed to deliver due to an invalid address provided, you can contact the courier directly to see if you can get it redirected to the correct issues. We do not offer replacements, refunds, or credits for invalid address entries. Please make sure to double-check your order details.
If the package failed to deliver due to address issues but the address provided was valid and correct. We will be happy to replace and reship your order. Please email us at support@guzagift.com
REFUND & RETURNS (if applicable)
Due to human factors and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or sample that was shown to you.
- Not what you ordered
- Parcels that are lost in transit or fail to deliver after:
+ 30 business days for the US (add more 5 to 7 days due to Holidays, weather conditions, and the last few weeks of the year)
+ 40-45 business days for other countries such as EU, UK, CA, and AU (add more 5 to 7 days due to Holidays, weather conditions, and the last few weeks of the year)
Once again, please be informed that our products are made-to-order and manufactured under market demand thus, they are not always available items. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between the advertised images and the actual item you received. If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.
Please contact us for the notification of the approval or rejection of your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
Shipping fee will NOT be refundable once item has shipped.
You will be responsible for paying for your own shipping costs for returning your item
Please reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately, we can't offer you a replacement or refund.
Feel free contact customer service if you need any helps . Thank you.
GUZAGIFT
Business Office: 1942 Broadway St. STE 314C, Boulder, CO 80302, US.
Business Hours: Mon - Fri: 9:00 AM - 5:00 PM
Email: support@guzagift.com