Refund & Return Policy

At Guzagift, your satisfaction is our top priority. If you’re not completely happy with your order or receive a defective item, we’re here to help. Please review the following terms and conditions regarding refunds and returns.

1. Order Changes & Cancellations

  • 12-Hour Window: You have 12 hours from the time of purchase to request modifications (e.g., shipping address, customization) or cancellations.
  • To request changes or cancellations, contact Customer Support at [email protected].
  • If your order hasn’t been processed for shipping, we will adjust or cancel it and issue a full refund.

2. Refunds & Returns Policy

2.1. 30-Day Money-Back Guarantee

We accept returns and offer refunds within 30 days of delivery for eligible products.

2.2. Eligible Refund & Return Cases

✅ For Defective, Incorrect, or Damaged Items:

  • Items received in damaged condition.
  • Items significantly different from the description or customization.
  • Incorrect sizes, colors, or missing items.
  • Lost shipments.
  • Other errors caused by Guzagift.

👉 Resolution Options: Full refund or replacement (including return shipping costs).

✅ For Customer Remorse (Changed Mind, Unwanted Item):

  • Returns may be accepted on a case-by-case basis.
  • Return shipping costs are the customer’s responsibility.

3. Refund Eligibility Requirements

  • Timeframe: Return requests must be submitted within 30 days of receipt.
  • Condition: Items must be unused, unwashed, and in original packaging

4. Return & Refund Procedure

4.1. Return Request Process

  1. Contact Customer Support at [email protected].
  2. Provide order details and photos (item, packaging, and shipping label).
  3. Our team will review the request and provide further instructions.

4.2. Return Process

  • Accepted from: United States only.
  • Return Methods: By mail.
  • Return Labels:
    • Defective items: A prepaid return label will be provided.
    • Customer remorse returns: The customer is responsible for return shipping.
  • Restocking Fee: None.

4.3. Refund Process

  • Once the returned item is received and inspected, we will notify you of its status.
  • If approved, a refund will be issued to the original payment method within 2-3 business days.
  • It may take 3-5 business days for banks or credit card providers to process the refund.
  • If you have not received the refund within 7 business days, please contact [email protected].

5. Contact Us

For any questions or concerns regarding returns or refunds, feel free to reach out:

📧 Email: [email protected]

📞 Phone: +1 (719) 445 1799

We appreciate your trust in Guzagift and are here to provide the best customer experience possible!