Refund & Return Policy

At Guzagift, your satisfaction is our top priority. We want you to love every purchase you make. However, if you’re not completely satisfied with your order or if you receive a defective item, we’re here to help with our straightforward Refund and Return Policy. Please review the following terms and conditions to understand how the process works:

1. Changing or Canceling Your Order

12-Hour Window for Changes or Cancellations
You have 12 hours from the time you place your order to make changes (e.g., shipping address, phone number, customizations) or cancel it.

To request changes or cancel your order, please contact our Customer Support team immediately at [email protected].
If your order hasn’t been processed for shipping, we’ll gladly make the necessary adjustments, cancel the order, and issue a full refund.

2. Refunds & Returns

30-Day Money-Back Guarantee
We accept returns and offer refunds within 30 days of your receipt for eligible products.

2.1. Eligible Refund and Return Cases

For Defective or Incorrect Items:

  • Damaged or defective products.

  • Items that differ from the description or customization.

  • Incorrect or mismatched sizes.

  • Lost or missing items.

  • Other errors caused by us.

In these cases, we’ll arrange for a replacement or a full refund (including return shipping costs), depending on your preference.

For Customer Remorse:
If you change your mind or are unsatisfied with your purchase for any reason, you can still contact us. We’ll assist with returns and refunds on a case-by-case basis to ensure your satisfaction.

2.2. Refund Eligibility

  • Timeframe: Requests must be made within 30 days of receiving your order.

  • Condition: Items must be unworn, unwashed, unused, and in their original packaging.

2.3. Refund and Return Procedure

  1. Contact Customer Support by emailing [email protected].

  2. Provide Details: Include photos of the received items, the package cover, and the shipping label.

  3. Review Process: Once we receive your request, we’ll review it and contact you to process the refund or replacement.

2.4. Return Process

Our Customer Support team will guide you through the return process. Here’s what you need to know:

  • Returns Accepted From: United States only.

  • Return Methods: In-store or by mail.

  • Return Labels:

    • For defective products: We’ll provide a return label.

    • For customer remorse: You’re responsible for return shipping.

  • Condition: Items must be new and unused.

  • Restocking Fee: None.

  • Return Shipping Costs: Free for defective products.

2.5. Refund Process

Once we receive and inspect the returned item, we’ll notify you of its status. If the return is approved, we’ll issue a refund to your original payment method within 2-3 business days.

Please note:

  • It may take your bank or credit card company 3-5 business days to process the refund.

  • If you haven’t received your refund within 7 business days of our confirmation, please contact us at [email protected].

Customer Support

If you have any questions or concerns about our Refund & Return Policy, don’t hesitate to reach out. We’re here to ensure you have an exceptional shopping experience!