Frequently Asked Questions (FAQ)
1. How do I place an order?
Placing an order is easy! Simply select your preferred style on the product page, click the “Add to Cart” button, and follow the steps to complete your purchase. Once your order is confirmed, we’ll prepare it and notify you as soon as it’s on its way!
2. How long will it take to ship my order?
Most orders are processed and shipped within 7 to 17 business days. For international orders, please allow an additional 3 to 5 weeks for delivery.
3. My tracking number isn’t working. What should I do?
Tracking numbers may take 7 to 10 days to appear in the shipping carrier’s system. In rare cases, the carrier may experience delays or lose track of an order. If your tracking number still isn’t working after a few days, please contact the shipping carrier directly. If you need further assistance, feel free to reach out to our team.
4. What should I do if my order is late?
Orders typically ship within 7 to 17 business days, with international orders taking an additional 3 to 5 weeks for delivery. If your order hasn’t arrived after 20 business days (domestic) or 45 business days (international), please contact us. We’re here to help!
5. What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- Discover
- American Express
6. When will my card be charged?
Your card will be charged immediately after your order is successfully placed.
7. How secure is my personal information?
Your security is our top priority. We follow the highest industry standards to protect your personal information during checkout and purchase.
Your credit card details are encrypted using Secure Socket Layer (SSL) technology, ensuring safe transmission. Rest assured, your credit card information is only used to complete the transaction and is not stored on our systems afterward.
If you have any other questions or need further assistance, please don’t hesitate to contact us. We’re here to make your shopping experience as smooth as possible! 😊
