How long does it take to make and ship my order?
Each item is made to order, so please allow 2-5 business days for us to design and print your piece. From there, US Standard shipping takes 5-8 business days (7-13 business days total), and US Express shipping takes 3-5 business days (5-10 business days total). International orders take 10-15 business days to ship (12-20 business days total).
How much does shipping cost?
Standard Shipping within the US is $6.99, and free on orders of $75 or more. Express Shipping is $14.99. International Standard Shipping to Canada, the UK, and Australia is $11.99. All costs are shown clearly at checkout before you pay — no hidden fees.
Can I track my order?
Yes. As soon as your order ships, we email you a tracking number so you can follow it every step of the way.
What if my item arrives damaged or wrong?
We're sorry that ever happens! Email us at support@guzagift.com within 45 days of delivery with your order number and a photo or two of the issue, and we'll send a free replacement or a full refund — no need to send anything back.
Do I need to return my item if there's a problem?
No. Because every item is personalized, we don't ask for it back. If the issue is on our end, you keep the original piece and we make it right with a free replacement or refund.
What's your return policy?
We offer a 45-day guarantee covering damaged, defective, or misprinted items, wrong items, and orders lost in transit. We can't accept returns for reasons like a size chosen incorrectly, personalization typos submitted at checkout, or a change of mind after production has started, since each item is made just for you.
Can I cancel or change my order after I place it?
Because production starts quickly, we're only able to make changes or cancellations for a short window right after you order. Email us as soon as possible at support@guzagift.com and we'll do our best to help.
What if I made a typo in my personalization?
Please double-check your spelling before completing checkout, since we print exactly what's submitted. If you catch a mistake right away, email us immediately and we'll try to correct it before production begins.
How do I personalize my item?
Right on the product page: enter the name, upload the photo, or choose the variant you'd like, and preview how it will look before adding it to your cart.
How do I care for my personalized item?
It depends on the product. Apparel: machine wash cold, inside out, tumble dry low, and avoid ironing directly on the print. Mugs and drinkware: dishwasher and microwave safe (stainless tumblers are hand wash only). Wood and metal signs: for indoor use, wipe clean with a dry cloth. Blankets: machine wash cold on a gentle cycle, tumble dry low.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo. Checkout is SSL-encrypted and we never store your card details.
How can I contact you?
Email us anytime at support@guzagift.com — we reply within 24 business hours. You can also call us at +1 (719) 445-1799, Monday-Friday, 9:00 AM-5:00 PM (EST).
