Every gift from Guzagift is made just for you, and we stand behind the quality of every piece we create. Here's our promise if something isn't right.
Our 45-Day Guarantee
You have 45 days from the day your order is delivered to let us know if there's a problem. Because your item is personalized, we don't ask you to send it back — if something went wrong on our end, we make it right with a free replacement or a full refund, and you keep the original item.
What's Covered
- Item arrives damaged, defective, or broken
- Wrong item, wrong size, or wrong color compared to your order
- Print quality issues or design differs from the approved preview
- Order lost in transit (no delivery confirmation after the estimated shipping window)
What's Not Covered
- Wrong size ordered by the customer (please check our size chart before ordering)
- Change of mind after the item has entered production, since each item is custom-made for you
- Typos or errors in the personalization text submitted at checkout (please double-check spelling before you complete your order)
- Slight color variations due to screen display differences
Made-to-Order Items
Because every Guzagift item is produced only after you place your order, personalized products cannot be cancelled or changed once production has started, and we're unable to accept returns for reasons outside the list above. This lets us keep our guarantee simple and generous for anything that's genuinely our mistake.
How to Request a Replacement or Refund
- Email support@guzagift.com within 45 days of delivery, with your order number and 1-2 photos of the issue.
- Our team responds within 24 business hours with a resolution.
- If the issue is on our end, we'll send a free replacement or issue a full refund — you keep the original item, no return shipping needed.
- Refunds appear in your account within 3-7 business days, back to your original payment method.
Questions?
We're a small team that genuinely cares about getting this right for you. Write to us anytime at support@guzagift.com.
