Once your order has shipped, we'll email you a tracking number so you can follow it every step of the way. You can also enter your order number and email below to check your shipment status, or view your order history.
Track Your Order
If you just received a shipping confirmation, please allow up to 2 business days for tracking information to fully update. Haven't received a tracking number after 5 business days? Contact us — we reply within 24 business hours.
Tracking FAQs
When will I receive my order?
Every item is made to order, so please allow 2-5 business days for us to design and print it. From there, US Standard shipping takes 5-8 business days (7-13 business days total), US Express takes 3-5 business days (5-10 business days total), and international orders take 10-15 business days to ship (12-20 business days total). Your shipping confirmation email includes a tracking number so you can follow your order's route. For full details, see our Shipping Policy.
My tracking number doesn't work yet
It can take a day or two after your order ships for the carrier to scan it and show movement. If your tracking number still shows no activity after 3-5 business days, email us at support@guzagift.com with your order number and we'll look into it.
Why isn't my tracking updating?
Tracking can pause for a few days during transit between carriers, customs, or peak shipping periods. If your order hasn't updated in over 5 business days past your estimated delivery window, email support@guzagift.com with your order number and we'll check on it right away.
Where do I find my order number?
Your order number is in your order confirmation email and your shipping confirmation email. Check your spam or promotions folder, or email support@guzagift.com with the name and email used at checkout and we'll look it up for you.
What if my order hasn't arrived after the estimated window?
Email us at support@guzagift.com with your order number. If your order is confirmed lost in transit, we'll send a free replacement or a full refund — see our Refund & Return Policy for details.
